CTSH LIGHT. Delivery Times | Made-to-Order Production, Manufacturing Period, and Shipping Process
Why It Takes Approximately 10–14 Days from Your Order
CTSH LIGHT. products are finished and assembled after your order is placed.
Rather than simply placing a ready-made product in a box and shipping it, we check the specifications for each item and complete the necessary processes before shipping.
Therefore, it takes some time from the time you place your order until it is shipped.
The main reasons are as follows:
・To confirm the specifications according to your order
・Because there are finishing and assembly processes
・To check the cord length and ceiling specifications for each item
・Because some products involve ceramic, glass, or handcrafted manufacturing processes
・To prepare the item for shipping after inspection
At CTSH LIGHT., we value not only the visual design but also the specifications and finish of the product when it is actually used.
Therefore, it may take a little longer before shipping.
We check the cord length and ceiling specifications for each item
When you order a pendant light, it is necessary to check the cord length and ceiling specifications.
For example, even for the same lighting fixture, the appropriate cord length varies depending on where it is installed.
When hanging it above a dining table.
When arranging multiple fixtures along a kitchen counter.
When installing it in a limited space such as an entryway or restroom.
Because the appearance and ease of use change depending on the installation location, checking the specifications is an important process.
Also, depending on the product, it may be necessary to check the hook-type ceiling specification or the presence of a flange cup.
If there are any unclear points regarding your order, we may contact you for confirmation.
In that case, production and shipping preparations will proceed only after confirmation is complete, so it may take longer than usual.
Ceramic, glass, and handcrafted lighting may take longer than usual
CTSH LIGHT. products include not only metalwork but also lighting that involves ceramic, glass, and handcrafted processes.
These products may vary in their finish and appearance.
Also, depending on the manufacturing process, they may take longer than standard products.
For example, due to the characteristics of the materials, ceramics and glass each have a unique appearance.
Differences in color, thickness, texture, and light transmission may occur, but this is also one of the characteristics of the material.
Products that involve handcrafted processes differ from products finished uniformly by machines and may take longer to produce.
The delivery time may vary depending on the timing of your order and the production status, so if you have any concerns, please contact us before placing your order.
Basic Shipping Process
CTSH LIGHT. products generally follow the process below before shipping.
1. Confirmation of Order Details
We check the product, quantity, specifications, cord length, ceiling specifications, and other details of your order.
2. Contact if There Are Unclear Points
If there are any details that require confirmation, we will contact you by email or other means.
3. Finishing and Assembly
We finish and assemble the product according to your order.
4. Inspection
Before shipping, we check the product contents and condition.
5. Packaging and Shipping
After inspection, we pack and ship the product.
If there are items to confirm regarding your order or if the product takes a long time to produce, the number of days until shipping may be longer than usual.
If You Are in a Hurry, Please Consult Us Before Ordering
If you are in a hurry, we recommend contacting us before placing your order.
In particular, please consult us in advance in the following cases:
・If the handover date for a new construction or renovation has been set
・If the store opening date has been set
・If the installation date is approaching
・If you plan to order multiple items together
・If you are considering ceramic, glass, or handcrafted products
Depending on the inventory and production status, we may be able to check if we can meet your desired timeframe.
However, depending on the product and timing, we may not be able to meet your request.
If you have concerns about the delivery time, please contact us as soon as possible.
Contact form here
https://ctsh.jp/pages/contact
Frequently Asked Questions About Delivery Times
Q. Will the item be shipped immediately after ordering?
It depends on the product. At CTSH LIGHT., some products require specification confirmation, finishing, and assembly after your order is placed, so they may not be shipped immediately.
Q. Where can I check the delivery time?
If it is listed on the product page, please check there. If you have any questions, please contact us via the contact form.
Q. Can you accommodate an urgent request?
It depends on the product and production status. If you are in a hurry, please contact us before placing your order.
Q. Will changing the cord length affect the delivery time?
Depending on the specification confirmation and production details, it may take longer than usual.
Q. Do ceramic and glass products have longer delivery times?
Depending on the product and production status, they may take longer than usual. If you have a desired timeframe, please consult us in advance.
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