AThe login code is sent to the email address you entered. If you cannot find the email, please also check your spam folder and the "Promotions" tab in Gmail.

AYou can make a purchase without registering an account. If you register, you can skip entering your information next time and view your order history.

AOverall length is the distance from the ceiling connection part to the tip of the socket (where the bulb is inserted). It does not include the length of the bulb. When placing an order, please enter this length in cm. Please also check "How to measure the overall length" on each product page.

AThe approximate calculation formula is as follows. Overall length (value entered when ordering) = Ceiling height − Desired "floor to bottom of bulb" height − Bulb length (approx. 5–8 cm) *When using a plug for a track rail, please add and subtract the height of the plug itself (approx. 5 cm). *When using a flange cup, there is adjustment room inside the cup (approx. 2–3 cm). If you have any questions, please feel free to contact us using the inquiry form.

ASince the products are made to order, changing the cord length after production will incur a fee for reprocessing. Please be sure to check the overall length before placing an order. If it is immediately after ordering (before production begins), we may be able to accommodate the change free of charge. If you wish to make a change, please contact us as soon as possible.

AFor applications such as double-height spaces, we can make cords up to approximately 3 m long. Please enter your desired length in cm. If the cord is long, a cord adjuster can also be installed separately (please consult us).

AThe flange cup is a cover for the ceiling connection and does not have a mechanism to adjust the cord length inside. Please enter the desired overall length accurately when placing your order.

AIf electrical work is possible, such as during new construction or renovation, the "direct ceiling mount cover" provides the cleanest finish. If you want to use the existing ceiling hook as is, please choose "Ceiling Hook (Standard)" or "With Flange Cup". Attaching a flange cup covers the ceiling connection and creates a clean appearance.

APlease choose the "Track Rail Plug" option. It can be installed on standard 100V track rails. Please note that the plug itself is approximately 5 cm high when calculating the overall length.

AIf using the ceiling hook method, it can be installed on a sloped ceiling. However, depending on the angle of the slope, the fixture may tilt. Installation with the direct ceiling mount cover requires an electrician to determine whether it is feasible.

AThe "Square Flange Cup Only" currently on sale is designed exclusively for square ceiling hooks. It is not compatible with round ceiling hooks. If you have a round ceiling hook, please consider using the ceiling hook specification without a flange cup.

AYes, the flange cup can be purchased separately. You can purchase it from the options section on the product page or contact us using the inquiry form.

APlease ask the electrician to "run the pendant light wiring directly from the ceiling (direct ceiling wiring)". If you need our installation drawings (specifications), you can request them using the inquiry form.

AThe included bulb varies by product. Most products include a filament LED bulb (warm white, 2700K). Please check the specifications table on each product page for lumens and wattage. Bulbs can also be purchased separately (please contact us).

AE17 products support up to 60W equivalent (LED), and E26 products support up to 60–100W equivalent (varies by product). Please check the "Maximum wattage" in the specifications table on each product page. Bulbs exceeding the stated wattage cannot be used.

AIt is often compatible with phase-control dimmers. However, compatibility depends on whether the included or replacement bulb is dimmable and the type of dimmer (phase-control/reverse phase-control). For more accurate guidance, please contact us with the model number of the dimmer you plan to use.

AWe do not individually test compatibility with sensor switches. Depending on the type of sensor switch, flickering or malfunctions may occur. If you are considering a combination with a specific model, please contact us in advance.

AE17 has a 17 mm base diameter (smaller body), while E26 has a 26 mm base diameter (larger body). E17 is popular for compact spaces such as kitchens, bathrooms, and toilets, while E26 is popular as the centerpiece of a dining table. If you have any questions, please feel free to contact us.

AWithin the maximum wattage range, you can replace it with a standard commercially available LED bulb (filament type recommended). However, the included filament bulb has been selected to match the light spread and color temperature to the atmosphere of the space, so we recommend using the same type of bulb if possible.

ASolid brass is machined directly from brass, resulting in a smooth, golden texture. Blasted (sandblasted) finish is achieved by spraying fine particles to create a matte finish, which softly diffuses light. Both are made of brass and will change over time, but the solid finish will show more pronounced changes.

AYes, brass changes from a golden color to a deep brown over time, depending on the environment and how it is handled. This is a natural characteristic of the material, and it develops a unique character with continued use. You can restore its original shine by using a polishing agent (such as Brasso).

AFor daily care, simply wipe it with a soft, dry cloth. If you are concerned about oil stains, wipe it with a soft cloth moistened with ethanol. To restore its shine, use a commercially available brass polish (such as Brasso). Avoid using hard brushes or steel wool, as they may cause scratches.

AWiping with a small amount of ethanol on a soft cloth will remove fingerprints caused by oils. If they persist, use a small amount of brass polish (such as Brasso). We recommend asking the installer to wear gloves during installation.

ABoth have a matte finish in black to dark gray tones. Parkerizing is a chemical treatment applied to iron, resulting in a slightly warmer dark gray. Black chrome is a black-treated chrome plating that retains a metallic luster. Both show almost no change over time.

ASince each light is handmade to order, it usually takes 10–14 business days from order to shipment (excluding in-stock items). It may take longer during busy production periods. For details, please check the User Guide. If you are in a hurry, please contact us before placing your order.

AIf you are in a hurry, please enter "Desired by [Date]" in the notes section when placing your order or contact us in advance. We may be able to accommodate the request depending on the production schedule. Please note that if you plan to install it after handover, you do not need to place the order before construction begins.

AThe ceiling hook and track rail plug types can be installed by the customer without electrical work. The direct ceiling mount cover type requires installation by an electrician.

AReservation may be possible for some products. If you wish to secure an item before specifying the overall length, please contact us using the inquiry form.

AYou can view the actual product at our studio in Mizunami, Gifu. Please contact us in advance to arrange a date and time. We can provide dates during weekdays and weekends (excluding holidays). We do not have permanent showrooms or dealers in Tokyo, Osaka, or other locations.

AWe currently do not have permanent exhibitions in the Kanto or Kansai regions. We will announce our participation in events and exhibitions on social media (Instagram and X), so please follow us. Please contact us individually if you wish to have samples mailed to you or borrowed.

A Our lighting fixtures are for indoor use only. They cannot be installed outdoors, on exterior walls, or in bathrooms. As they are not rainproof or waterproof, there is a risk of damage or short circuits due to the intrusion of rainwater or moisture.

A We can issue receipts and qualified invoices with an invoice registration number. After placing your order, please contact us via the inquiry form with your "order number" and the "recipient's name."

A We welcome orders from businesses such as contractors, design offices, home builders, interior shops, hotels, restaurants, and hair salons. We offer professional services including wholesale pricing, approved drawing PDFs, specifications, sample loans, direct shipping to clients, and split deliveries for multiple projects. For more details, please contact us via the inquiry form below.

A We accept credit cards (Visa / Mastercard / American Express / JCB, etc.), Apple Pay, Google Pay, Shop Pay, PayPal, bank transfers, and cash on delivery (Yamato Transport). For more details, please check the User Guide.

A As our products are made to order, we cannot accept cancellations once production has begun. For cancellations placed immediately after ordering (before production begins), please contact us as soon as possible via the inquiry form.

A We do not accept returns or exchanges due to customer convenience. If the product is damaged or significantly soiled, please contact us via the inquiry form within 7 days of arrival. If the item is in stock, we will ship a replacement within 3 business days. If it is out of stock, we will contact you with a new estimated delivery date. Please note that minor irregularities and scratches are inherent to the processing of brass products. For more details, please check the User Guide.

A Shipping fees are flat nationwide. For purchases under ¥10,000, the fee is ¥880; for purchases of ¥10,000 or more, shipping is free. For more details, please check the User Guide.

A We can change the shipping address before the order is shipped. Please contact us via the inquiry form with your "order number" and the "new shipping address." Please note that we cannot accept changes after the order has been shipped.

A Yes, you can add multiple products to your cart and place a single order. If the overall length or options differ for each product, please configure them on each product page before adding them to your cart. Feel free to contact us via the inquiry form if you have any questions about bulk orders.